As per investigation, your remittance application is still in the queue for ASIC's previous funds withdrawal, please wait patiently. You can consult your customer service manager to check the withdrawal process. We are deeply sorry for the inconvenience caused. For progress of other applications, you can consult your customer service manager or the customer service on our official website. We hereby inform customers that since the Australian company has entered the liquidation stage after July 8, 2020, all procedures are subject to the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers can only transfer the transaction authority, while the funds will be taken over and managed by the BRI receiver. To spare a thought for customers and consultants, we allow the transfer of transaction authority. When the USGFX has a balance, it will gradually pay ASIC's old customers and consultants, so as to prevent customers and consultants from losses due to Australian regulatory companies long-lasting liquidation. Indeed, USGFX also processes the withdrawal requests from these old ASIC customers and the payment of advisory salaries one by one on a daily basis. It is different from other forex companies that only allow customers to wait for the original regulatory liquidation. Please give us time to process them one by one, and please also support us and response to us positively because the USGFX, for the sake of customers and consultants, is still working hard to operate. However, there must be a priority order while processing the requests. I do wish our customers could understand this part. But please don’t worry about it, your withdrawal will definitely be arranged for processing. Sorry for the inconvenience, and thank you for your understanding.

The MT4 was deducted when I applied for withdrawal on September 5. While the withdrawal hasn’t reached my bank card. It has been a month and a half. I consulted the customer service many time, they said the speed of withdrawals could be slow because of transformation of regulatory. How I sure that I can receive the withdrawal or how can get the withdrawal sooner.