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Resolved
The deposit didn’t arrive in time, making positions wiped out.
Object
TMGM
Issue
Others
Requirement
other
Amount
$500(USD)
Time
27day12hour
Mediation Progress
Hong Kong2020-11-11
Solved after user's confirmation
XINGYU
XINGYUAustralia2020-10-15
ReplyTMGM
The deposit is normal which has no delay, but the deposit itself takes several hours. So it's the matter of the deposit channel.
Reply
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Hong Kong2020-10-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-10-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-10-14
Start MediationXINGYU
XINGYUDeposit problem. The problem can be avoided if the deposit arrived in time, but it didn’t. The platform replied it was because of bank problems! But who take the responsibility of my loss?
Start Mediation
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