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Resolved
It has been two months and my withdrawal can’t arrive
Object
USGFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$4,326(USD)
Time
77day4hour

Mediation Progress
Hong Kong2020-12-25
Solved after user's confirmation
FX7329220941
Hong Kong2020-12-18
Supplemental Materials
FX7329220941
When did I return it? Please don't talk nonsense.
Supplemental Materials
Australia2020-12-15
Reply
USGFX
MT4 transaction was returned without applying for withdrawal.
Reply
Australia2020-12-11
Reply
USGFX
Has been transferred to the account staff for priority processing
Reply
Hong Kong2020-12-09
Supplemental Materials
FX7329220941
Please write clearly when you reply, I withdrew 4326 US dollars from August 12, and only received 1,000 US dollars on November 3rd. What about the remaining 3326 US dollars? It’s almost four months or so. How long do you want to delay?
Supplemental Materials
Australia2020-12-09
Reply
USGFX
11/3 has been exported
Reply
Hong Kong2020-11-02
Supplemental Materials
FX7329220941

Is your reply like this to make me wait indefinitely? Your account manager also asked me to wait endlessly. Please give me a certain time.


Supplemental Materials
Australia2020-10-28
Reply
USGFX
After investigation, the remittance application is still in the queue for ASIC's old funds withdrawal, please wait patiently. Customers can consult their customer service manager to check the withdrawal process. We are deeply sorry for the impact on our customers. Customers are advised to know the following: Since the Australian company has entered the liquidation phase after July 8, 2020, all procedures are subject to the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers only transferred the transaction authority, but the funds were taken over and managed by the BRI receiver. The USG Group is committed to customers and consultants, so it provides the transfer of transaction authority. When USG Group has a balance, it can gradually withdraw funds to ASIC's old customers and consultants to pay, avoiding customers and consultants from entering due to Australian regulatory companies. Lengthy liquidation results in financial losses. Indeed, USG Group also implements these ASIC old customers' withdrawals and consultants' salary awards one by one on a daily basis. It is different from other foreign exchange companies and only allows customers to stay in the original regulatory liquidation. This is unprecedented. Please give our group time to practice one by one, and please also give us support and positive response, because USG Group is still working hard to operate the market for the sake of customers and consultants. It's just that there must be a priority order issue in the internal work. I really want to ask customers for understanding in this part. But please don’t worry about it, your pay will be arranged for processing. Cause inconvenience, I hope you Haihan.
Reply
Hong Kong2020-10-22
Supplemental Materials
FX7329220941

The payment was made on August 12, and it has not arrived so far. It has been two and a half months. The account number 200227188, 200226627 has not been paid, and the total amount is 4326 US dollars.


Supplemental Materials
Australia2020-10-22
Reply
USGFX
Please provide the correct trading account if you see it.
Reply
Australia2020-10-20
Reply
USGFX
No account is checked. Please provide the correct trading account.
Reply
Hong Kong2020-10-09
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-10-09
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-10-09
Start Mediation
FX7329220941
I withdrew over $4,000 on August 12, 2020. And the withdrawal can’t arrive yet. The customer service said I have to wait.

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