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Resolved
CAD/JPY Slipped by 19.5
Object
VT Markets
Issue
Severe Slippage
Requirement
other
Amount
$971(USD)
Time
42day2hour
Mediation Progress
Hong Kong2020-11-14
Resolved
FX2269394582
FX2269394582Australia2020-10-15
ReplyVT Markets
Processed.
Reply
Hong Kong2020-10-09
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-10-09
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-10-03
Start MediationFX2269394582
FX2269394582The stop-loss position of CAD/JPY was set at 81.50. At that time, the market's highest selling price was 81.365, and the loss was stopped at 81.56, which means that the spread reached 19.5. When I contacted the customer service staff, they just prevaricated by saying that it was normal. This small platform doesn’t follow rules and tend to play tricks, so traders shall be cautious.
Start Mediation
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