My funds were deposited in August.

It’s December 14th, I only received a quarter of the total amount of the remittance.

It can be done before December 11th.

We have waited for another month, but my withdrawal didn't arrive. Well, we are told to understand. But we don't think you understand us.

The actual withdrawal is seriously inconsistent with the withdrawal description.

I waited for another month and tried my best to understand, but my withdrawal still didn’t arrive.

After investigation, the customer's withdrawal application is still in ASIC's queue for fund withdrawal, please wait patiently. Customers are requested to know the following again: As the Australian company has entered the liquidation stage after July 8, 2020, all procedures are to be handled by the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers only transferred the transaction authority, but the funds were taken over and managed by the BRI receiver. USG Group takes the customer and consultant into consideration, so it provides the transfer of transaction authority. When the USG Group has a balance, it can gradually withdraw funds to ASIC's old customers and consultants to pay, to prevent customers and consultants from entering due to Australian regulatory companies Lengthy liquidation results in financial losses. Indeed, USG Group also implements the withdrawal of funds from these old ASIC customers and the payment of advisory salaries one by one on a daily basis. It is different from other foreign exchange companies that only allow customers to stay in the original regulatory liquidation. This is unprecedented. Please give us the group time to practice one by one, and please also give us support and a positive response, because the USG Group, for the sake of customers and consultants, is still working hard to operate the market. It's just that there must be a priority order in the internal work, and I really want to ask the customer for understanding in this part. But please don't worry about it, your pay will be arranged for processing. We apologize for the inconvenience caused hereafter.

I withdrew on September 2 and the withdrawal hasn’t been to my bank account till now for some unknown reason