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Resolved
The fraud platform, USGFX, gave no access to withdrawal
Object
USGFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$1,000(USD)
Time
48day22hour

Mediation Progress
Hong Kong2020-10-30
Resolved
SHANZAIZHELI
Australia2020-09-25
Reply
USGFX
After investigation, the customer's withdrawal application is still in ASIC's queue for fund withdrawal. Please wait patiently. Customers are requested to know the following again: As the Australian company has entered the liquidation stage after July 8, 2020, all procedures are to be handled by the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers could only transfer the transaction authority, but the funds were taken over and managed by the BRI receiver. USG Group takes the customer and consultant into consideration, so it provides the transfer of transaction authority. When the USG Group has a balance, it can gradually withdraw funds to ASIC's old customers and consultants to prevent customers and consultants from entering due to lengthy liquidation and financial losses. Indeed, USG Group also implements the withdrawal of funds from these old ASIC customers and the payment of advisory salaries one by one on a daily basis. It is different from other forex companies and only allows customers to stay in the original regulatory liquidation. This is unprecedented. Please give our group time to practice one by one, and please also give us support and positive response, because USG Group is still working hard to operate the market for the sake of customers and consultants. It's just that there must be a priority order in the internal work, and I really want to ask the customer for understanding in this part. But please don't worry about it, your pay will be arranged for processing. We apologize for the inconvenience caused thereafter..
Reply
Hong Kong2020-09-11
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-09-11
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-09-11
Start Mediation
SHANZAIZHELI
My MT4 account number: 200121235. Name: Wei Shi. Account amount: $3,000. I opened an account in May and traded in USGFX but lost $1,000. I withdrew $2,000 in July, yet my withdrawal can’t arrive. I needed money urgently in August so I pressed and he let me withdraw $1,000 first. However, it can’t arrive, either. Stay away from it!
Start Mediation
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1. The above content only represent personal view, do not represent WikiFX's position
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
