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Resolved
The spread of XAU/SUD expands 6 to 7 dollars everyday.
Object
USGFX
Issue
Severe Slippage
Requirement
other
Amount
$10,000(USD)
Time
38day22hour

Mediation Progress
Hong Kong2020-08-14
Resolved
8481
Australia2020-07-15
Reply
USGFX

Because the forex market may be affected by sharp fluctuations at any time, resulting in insufficient liquidity and widening spreads. If the customer has questions about the spread at that time, the customer service manager will be willing to assist in querying the records. In addition, we have also asked the customer to sign the PDS customer agreement when opening the account, which has mentioned the risk of transactions and the situation that cannot be estimated. The relevant content is involved in the attachment, please have a check. We are sorry for the experience of the customers.


Reply
Hong Kong2020-07-06
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-07-06
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-07-06
Start Mediation
8481
I locked the position, in which there was $500 to $600 left in, and it became liquidation on the next.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
