We tried to reach you over the phone but no one answered.

GCAP's May contract crude oil was settled according to a negative number, and the settlement on April 21st was based on 0.001 price. I did not expect to suddenly settle on a negative number in the early hours of April 23rd.No notifications were given, and the money in the account was directly deducted. How terrible! This means money can be deducted on their will, but you can't help it. And they said it was settled at the market price. How ridiculous! How disgusting! Has this price ever appeared on your platform? There are thousands of platforms on the market, but basically only GCAP finished the settlement at a negative price. It just wanted to profit from customers and reap returns. But do you think you can get away with your wrongdoing? The amount of 2343 US dollars was deducted from my account, which led to a liquidation. Why didn't you send a notice in advance? Is it due to guilty? On April 21st, GCAP platform closed the transaction itself. In this case, even if traders wanted to close positions, they couldn’t do it. GCAP is down to this. But it still asks me to send proof to testify that I couldn't trade. Is it funny? Is there anyone who take screenshots of his/her transaction every time? This is exhausting. Who knows that you play this trick? I hope you will compensate for the losses, 2343 US dollars. Please stop being disgusting.

The settlement on crude oil in May was negative. The delivery day was 0.01 and then negative. It kept changing as long as which conformed to its interest. 2 day later, it deducted the fee, which led to the forced liquidation directly. After I deposited fund, no one replied to me anymore, playing me for a sucker.