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Resolved
At 12:10 on April 20th, the platform slipped 17 to 18 pips maliciously, causing clients’ $6000 to $7000 losses.
Object
ATFX
Issue
Severe Slippage
Requirement
other
Amount
$6,817(USD)
Time
152day22hour
Mediation Progress
Hong Kong2020-09-20
Resolved
JIANCHANDEGANGWAN
JIANCHANDEGANGWANUnited Kingdom2020-08-21
ReplyATFX
We have contacted the customer. It was caused by misunderstanding.
Reply
Hong Kong2020-04-21
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-04-21
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-04-20
Start MediationJIANCHANDEGANGWAN
JIANCHANDEGANGWANAt 12:10 on April 20th, the platform closed clients’ 3 orders for 14.34 lots by slipping 17 to 18 pips maliciously, causing clients’ $6000 to $7000 losses.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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