As we all know, the shortage of liquidity in the spot gold market during this period is related to the shutdown of several gold refineries caused by the outbreak of COVID-19. Therefore, the spread of the product has become extremely unstable. Similarly, as for the other two slippage problems you questioned. let's take order number 3309369 as an example. At that time, the quotation you saw was (1649.65 / 1650.24). You think that it would have been traded at 1649.65 if there was no slippage. However, the actual transaction price was 1646.83. As shown in the depth of the market, the seller ’s quotation and depth showed that 1649.65 only corresponded to 100 ounces, and all the liquidity was only worth 1350 ounces, which was far from 4000 ounces. So it was also a slippage. In order to better protect your trading account, under the current market environment, we recommend that you try not to participate in gold trading at the moment and wait patiently for the inter-bank market to recover to normal.

On April 26th, I placed order on GO MARKETS , setting the stop-loss price at 1647, while it closed for me at 1647. After viewing the amount, I figured out that there was a 20-pip slippage(it was 30 pips according to the market). I placed 3 orders, which all could be tracked. I placed 40 lots on 2 short orders. I opened the first position at 1650, with 30-pip slippage. The floating loss was around 10 thousand dollars or so. I kept recording and conducted the second trading at 22:08, 48-50s(CST). There was an over 40-pip slippage with 20 thousand dollars floating loss existing. Through replay, I figured out that the slippage during the period hadn’t exceeded 10 pips, with an average ranging 2 to 6 pips. Thus, the slippage on my order is simply malicious. The platform cut my position by half directly, and I also dared not to add position in case of forced liquidation, which was really embarrassing. I couldn’t upload video here. The annex is the reply of Liu Yang, who kept shirking the responsibility. April 8th, 2020.