pepperstone received USDT but refused to credit the account, misappropriating customer funds. The crediting process lacked Chinese text and did not explicitly prohibit the opBNB network; both are Binance Chain. After the deposit arrived, they refused to process it again, citing incompatibility. I deposited USDT into Pepperstone, and the platform only stated support for BSC (Binance Chain), without any clear indication on the deposit page that opBNB was not supported or prohibited. Since opBNB is part of the Binance ecosystem and belongs to the same chain system as BSC, ordinary users are easily confused. I mistakenly transferred 150.44 USDT via the opBNB network. Currently, blockchain data shows that the funds successfully arrived at Pepperstone's official receiving address; the address was not incorrect, and the funds were not lost. However, Pepperstone's official response is: 1. The platform does not support the opBNB network and therefore refuses to credit the funds; 2. They acknowledge that they have the capability to recover funds at the blockchain level; 3. However, citing payment service provider regulations, they refuse to assist with refunds and will not take any action. I believe the platform bears significant responsibility: 1. Failed to clearly distinguish between BSC and opBNB and provide risk warnings; 2. Failed to block unsupported networks, allowing users to transfer funds freely; 3. Refused to fulfill its return obligation despite actually receiving user funds and having the technical means to recover them, seriously jeopardizing user asset security. I am now formally pursuing legal action. I have sent emails to the Bahamas Securities and their regulatory bodies requesting assistance in recovering 150.44 USDT. Contacting their customer service representatives in China is essentially a bureaucratic runaround; manual deposit is out of the question. I've also attached a screenshot of my TokenPocket wallet showing the deposit address provided by the platform; I see the funds are indeed in the account. They illegally seized funds under the pretext of incompatibility. This was my first time downloading and depositing funds into this platform. Be cautious, everyone! I've contacted four regulatory bodies, including their Australian regulatory bodies (ASIC + AFCA), and emails have been sent for three days with no response. Avoid this scam, everyone! In the end, it might all be a waste of time and effort. I just can't swallow this anger. Customer service basically just passes the buck, and the regulator can only send emails, making the process of seeking redress very slow. I was thinking that even if we succeed now, if they still won't let us withdraw our funds, we'll still be helpless. Contacting customer service usually results in being passed around, and contacting the regulator requires sending emails overseas, which customer service also mostly just sends emails suggesting a response tomorrow. Brothers, watching your hard-earned money be converted into USD and then disappear into your pockets without any peace of mind, this platform is really not worth it. My experience has been extremely bad, hahaha🤣 Evidence: Blockchain transaction records, official platform reply emails. I asked Binance customer service and they confirmed that the funds were transferred to the address provided by the platform. In summary, the funds were sent to the address provided by the platform, but they refused to refund or deposit funds, citing lack of support. They are illegally appropriating funds. There is no domestic regulation of them. Domestic users should be cautious when investing!