I deposited $500 USD but the funds never appeared in my account. Support admitted it's an issue with their payment channel but refuses to fix it—they keep pushing the problem back to me.-Pepperstone-Exposure-WikiFX

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I deposited $500 USD but the funds never appeared in my account. Support admitted it's an issue with their payment channel but refuses to fix it—they keep pushing the problem back to me.

BIT2299710058

3-5 years

Unverified

Exposure

On September 16, I deposited $500 USD, but the status has been stuck as "pending." When I contacted support, they claimed their USDT payment gateway was experiencing anomalies and asked me to wait 2-3 days. Then on September 18, they asked me to explain the purpose of a specific payment from my cold wallet. I fail to see why the recipient of my payment is relevant to their investigation. After I replied to their email, they demanded a series of additional proof documents.

Original

充值500美金后不显账，客服承认是支付通道的问题但不给解决反而一直把问题扔给我

9/16日入金500美金后一直显示pending，问客服，客服回复说他们的usdt收款通道出现异常，需要等2-3天。在9/18日问我我的冷钱包某一笔付款的原因。我不理解为什么我付给谁也成为他们调查的原因。回复邮件后，又跟我要一连串的证明信息。