My name is Đỗ Hồng Nhung, and I currently live and work in Vietnam. I opened a trading account on the HTFX platform around December 2022. Most recently, I deposited 15.000 USD (June 2025) for trading, but after a month of unsuccessful trades and losses, I decided to place a withdrawal request. On July 10, 2025, I initiated two withdrawal orders totaling 12.188 USD from my trading account to my personal bank account. However, as of today (July 29, 2025), the withdrawal requests remain unprocessed, even though I have not violated any of the platform's regulations and have not received any clear explanation or official response from HTFX. I have sent multiple emails and messages requesting clarification, but they have either been ignored or met with vague replies, with no specific information provided about the withdrawal processing time. This makes me suspect that HTFX may be withholding investors' funds and failing to protect customers' legitimate rights.