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This EBC platform really made me laugh! I was trading GBP/USD the night of the non-farm payroll report. The market looked promising, and I was hoping to capitalize on the volatility. But the spread suddenly skyrocketed. Normally, it was only about 2 pips, but it shot up to 15! I tried to close my position and stop-loss, but nothing happened. When it finally did, the trade slipped 8 pips, leaving me with a loss of over $2,000! I contacted customer service, and they simply said, "The non-farm payroll data is unusual, so widening spreads is normal." What the hell is normal? Other platforms have had some spread fluctuations, but nothing this outrageous. This is clearly taking advantage of the situation! I used to think it was legitimately regulated and reliable, but now it seems like it's all a sham. They can't even guarantee basic fairness in trading. Who would trust a platform like this?
08-06

Thailand

Others

Reply from official EBC

Dear Valued Client, Thank you for your feedback. We’re sorry to hear about your experience during the NFP release and take your concerns seriously. To investigate the slippage and trade execution, kindly email us your trading logs, including order number, time, and any screenshots. Once received, we’ll conduct a thorough review and respond accordingly. Please note that during major events like NFP, market volatility and low liquidity can cause spread widening, which is standard across the industry. However, we’re constantly working to optimize system performance and ensure better trading stability. EBC is committed to transparency and protecting our clients’ interests. Feel free to reach out anytime via live chat or email if you need further assistance. Thank you again for your support. Best regards, EBC Customer Support Team

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