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After the withdrawal request was approved, the funds still have not arrived after two weeks.

FX2889037912
Within 1 year
Verified

Exposure

I have been trading on the HTFX platform for over a year. Before July, withdrawal requests were processed normally, with funds arriving either on the same day or within three days at the latest. The efficiency wasn't high, but at least the money would come through. However, the withdrawal request approved on July 22 still hadn't been transferred by the platform as of August 4. HTFX's customer service repeatedly responded with, 'We have already urged the finance department to expedite your withdrawal request. We sincerely apologize for the inconvenience.' This same reply was given to me for eight consecutive days, with minimal results. I have reason to suspect that this company is no longer operating properly. I hope to be treated fairly and for this issue to be resolved as soon as possible. If my rights continue to be ignored and I still cannot withdraw my funds, then I chose the wrong platform—I was deceived by HTFX. As for the withheld funds, I’ll just consider it as some people at HTFX taking the fall for me, haha.

Original

出金申请通过后,过了两周后仍未到账。

我在HTFX平台交易了一年多的时间,在7月之前的出金申请,都是正常到账,快则当天到账,慢则3天后才到账,效率并不高,但起码也能收到款。但在7月22日通过的出金申请,至8月4日仍未收到平台的转账。HTFX的客服也是一直回复我“已帮您催促财务加快处理您的出金问题,非常抱歉”,这样的话连续回复了我8天的时间,但收效甚微。我有理由怀疑这家公司已经不在正轨上了。希望能够得到公平对待,,尽快解决这件事。如果我的权益依旧不被保护,依旧无法出金,那是我选错了平台,被HTFX平台骗了。被扣下的资金就当是HTFX里的某些人替我挡灾了,呵呵。

08-05

Hong Kong

Unable to Withdraw

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