ZFX Vietnam shows signs of deceiving customers.-ZFX-Exposure-WikiFX

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ZFX Vietnam shows signs of deceiving customers.

FX2052612871

Within 1 year

Verified

Exposure

ZFX Vietnam does not send notifications or emails regarding trading hours to customers or IB. Even ZFX Vietnam's own officers are unaware of the trading hours for ZFX's BTC pair therefore unable to assist customers. This resulted in a critical risk to my account due to ZFX's error, leading to a loss of 43815.23USD.

Original

ZFX Việt Nam có dấu hiệu lừa dối khách hàng

ZFX Việt Nam không gửi thông báo hay email về vấn đề giờ giao dịch cho khách hàng hay IB. Chính viên của ZFX Việt Nam cũng không biết về giờ giao dịch cặp BTC của ZFX để tư vấn hỗ trợ khách hàng. Do vậy phát sinh lỗi của ZFX khiến cho tài khoản của tôi gặp phải rủi ro nghiêm trọng dẫn tới khoản lỗ 43815.23USD

Reply from official ZFX

Dear Valued User, Thank you for your feedback. Due to the limited information provided, we are currently unable to further verify or follow up on your specific issue on public platforms. To protect your privacy and handle this matter more efficiently, please send the relevant supporting documents (such as your name, MT4 account number, order ID, screenshots of the situation page, etc.) to ZFX Shanhai Securities' official customer service email using your registered email address or contact our customer service hotline. We will assist you with your case.

Original

亲爱的汇友，您好！感谢您的反馈。由于您提供的信息有限，我们暂时无法在公开平台进一步核实或跟进您的具体问题。为了保护您的隐私并更高效地处理此事，请您将相关证据材料（如姓名、MT4账户、订单号、情况页面截图等）使用注册邮箱发送至我们ZFX山海证券的官方客服邮箱或联系客服热线，我们将为您的案件提供协助。

FX1775346222

A real-name tearful complaint! Shanhai Securities deleted and modified account data, trampled on privacy, and forcibly seized 300,000 yuan in principal profits!

FX1775346222

Both principal and profit were withheld by the platform. After a year and a half of endless KYC documentation, the final result is that the platform only returned the principal!

Many customer complaints

ZFX

Zeal Capital Market (Seychelles) Limited

https://app.zfx.link/FMJJ76

2.50

Score

ECN Account 5-10 yearsRegulated in United KingdomRegulated in SeychellesStraight Through Processing (STP)Retail Forex LicenseMT4 Full LicenseMT5 Full LicenseSelf-developedHigh potential riskOffshore Regulated

2.50

Score

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