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FX4229852634
1-2 years
Unverified

Exposure

Account 6592080 Where an amount of $520 was deducted from the account in the negative And this amount was deposited from another card after the approval of Mr. Fadi that I make the deposit with another bank card and I obtained his approval for that I traded and lost, deposited and lost, deposited and gained, and withdrew several times, as I deposited the amount of $520 multiple times I was surprised one day that the account was suspended and there is a negative amount of $520 and I cannot trade So I spoke to Mr. Fadi, who doesn't understand anything in his job, and he told me that there is no problem and when I make a deposit, the account ban will be lifted and I can trade on the same day and cancel everything that is on it, which is a negative amount of -520$ And indeed, I deposited a small amount of $59 and I was surprised that $59 was deducted from the amount of $520, leaving a negative amount of $461. Thus, the deposit amount of $59 was deducted from the original amount of $520. I contacted Mr. Fadi and he informed me that the amount of $520 was refunded by the bank through which the deposit was made So how does this happen and how am I being accounted for retroactively on an amount that has been traded on, withdrawn from, and lost from? And the company's terms and policies state that this cannot be done.

Original

نصابين

6592080حساب حيث انه تم خصم مبلغ 520$ من الحساب بالسالب وهذا المبلغ قد إيداعه من بطاقه اخري وذلك بعد موافقة الاستاذ فادي ان اقوم بالإيداع ببطاقه بنكية اخري وحصلت منه علي الموافقه علي ذلك وقمت بالتداول والخسارة والايداع والخسارة والايداع والمكسب والسحب علي عده مرات حيث انه قمت بإيداع المبلغ 520$ علي عده مرات فوجئت في يوم انه تم ايقاف الحساب ويوجد مبلغ 520$ بالسالب ولا يمكنني التداول فقمت بالتحدث مع الاستاذ فادي الذي لا يفقه اي شئ في وظيفته وقال لي انه لا توجد مشكله وعندما اقوم بعملية ايداع سيتم إلغاء الحظر علي الحساب ويمكنني التداول في نفس اليوم والغاء جميع ما هو عليه وهو مبلغ -520$ بالسالب وبالفعل قمت بإيداع مبلغ صغير 59$ فوجئت انه تم خصم مبلغ 59$ من المبلغ 520$ ومتبقي مبلغ 461$ بالسالب فبذلك تم خصم مبلغ الايداع 59$ من المبلغ الاساسي 520$ قمت بالتواصل مع الاستاذ فادي بلغني انه تم استرداد المبلغ520$ من قبل البنك الذي تم الايداع من خلال فكيف يحدث ذلك وكيف يتم محاسبتي بأثر رجعي علي مبلغ تم التداول عليه وسحب مبلغ منه وخسارة مبلغ منه !! وبنود وسياسه الشركه تنص علي ذلك بأنه لا يمكن لاي

2024-12-05

Egypt

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