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汇者剑客

1-2 years

Unverified

Exposure

Cannot withdraw funds on the NCE platform. The customer service keeps asking me to wait. I deposited $6,800 on August 19th and made a trading profit of $911.45. After submitting the withdrawal, I received a notification of processing the withdrawal and provided detailed information. Later, the platform requested a hand-held ID card and video. I completed the facial recognition and video verification as requested by customer service, but I have not received the withdrawal processing. Emails sent have gone unanswered. I contacted the official customer service, and they said communication needs to be done through email. After unsuccessful attempts, I can only seek help from you.

Original

NCE平台无法出金，客服一直让等待。本人在8月19日入金6800美金，交易盈利911.45美金。提交出金以后收到处理提款并提供了详细信息，后来平台要求提供手持身份证，视频。文客服按照要求通过了人脸认证，视频后一直未能收到出金处理，发送邮件入石沉大海。联系官方客服，客服表示需要通过邮件沟通。