Dear Valued Client, Thank you for taking the time to share your situation with us. We sincerely apologize for any confusion or inconvenience you may have experienced during the transaction process. Regarding the matters you raised, we have completed an internal investigation and verification, and have communicated the findings with you via email. We deeply appreciate your patience and understanding throughout this process. Moneta Markets remains committed to providing transparent and clear communication, as well as timely and compliant solutions to our clients. Your feedback is invaluable in helping us continuously improve our service quality. Should you have any further questions or require additional assistance, please do not hesitate to contact us. We will continue to provide you with our full support and assistance as always.