After the U.S. non-farm payroll data was released on the evening of October 6, 2023, I chose to close my short positions. However, after selecting to close all short positions, the platform system also closed all my long positions, resulting in a loss of over $2,400. Customer service has been evasive and refuses to address the issue. Every time the market experiences high volatility, the platform suffers from lag and slippage, making it impossible to open or close positions. They even manipulate client orders through backend systems to close positions. This has happened once before, and customer service shifted blame to the platform, claiming no other clients reported similar issues. Several of my platform friends have encountered these problems—it’s clear the platform is negligent and refuses to resolve them, simply to scam clients out of their money!