ThinkMarkets – Unable to Withdraw

Hello FPA members, I am raising a serious issue with ThinkMarkets, a CFD brokerage regulated under FCA (UK), ASIC (Australia), CySEC (Cyprus), Withdrawal Request ID: 12D82 Method: Crypto Date Submitted: 15/08/2025 at 08:56 Status: Still pending after more than 5 days Here are the key issues: I provided all requested recordings, yet the withdrawal remains unprocessed. Whenever I contact support via live chat, I’m told the issue has been “forwarded to finance.” The finance team is completely unresponsive – I have sent countless emails to finance@thinkmarkets.com and received no reply. My account manager (Rivash Gudar) is also not communicating with me at all. This is not even about profits – my capital is not being addressed. This lack of transparency and refusal to process withdrawals raises serious compliance concerns under FCA client money rules (CASS) and equivalent obligations with ASIC, CySEC.