During the day, online customer service generally responds within 10 minutes, which isn't fast but acceptable. At night, it's not so fast. Last time, I asked a question at 2 a.m. and waited 40 minutes for someone to respond. The market had already passed. Since the platform supports 24-hour trading, it should have 24-hour customer service. They always say, "There are fewer people at night."
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During the day, online customer service generally responds within 10 minutes, which isn't fast but acceptable. At night, it's not so fast. Last time, I asked a question at 2 a.m. and waited 40 minutes for someone to respond. The market had already passed. Since the platform supports 24-hour trading, it should have 24-hour customer service. They always say, "There are fewer people at night."
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