After a pending order is triggered, it's often split into 3-5 transactions. When inquiring about MT5 disconnections, customer service replies consistently emphasize "network issues" rather than proactively checking server logs.
08-01
印尼
來自EBC的官方回復
Dear customer, we take your concerns regarding your pending order being split into multiple trades after being triggered, as well as the MT5 disconnection issue, very seriously.
To assist us in further investigation, we recommend that you contact us via one of the following methods and provide details of the issue (such as account number, order number, and time of occurrence):
Send an email to: [cs@ebc.com]
Contact us directly through Live Customer Service
Reminder: Please contact us using the email address you provided when registering with EBC so we can more quickly verify your information and provide assistance.
Thank you for your understanding and support, and we look forward to a speedy resolution.Your problem!
原文
Pelanggan yang terhormat, kami menanggapi kekhawatiran Anda mengenai order tertunda Anda yang terbagi menjadi beberapa perdagangan setelah dipicu, serta masalah pemutusan koneksi MT5, dengan sangat serius.
Untuk membantu kami dalam penyelidikan lebih lanjut, kami sarankan Anda menghubungi kami melalui salah satu metode berikut dan memberikan detail masalah (seperti nomor akun, nomor order, dan waktu terjadinya):
Kirim email ke: [cs@ebc.com]
Berkomunikasi dengan kami secara langsung melalui Layanan Pelanggan Langsung
Pengingat: Silakan hubungi kami menggunakan alamat email yang Anda berikan saat mendaftar di EBC agar kami dapat lebih cepat memverifikasi informasi Anda dan memberikan bantuan.
Terima kasih atas pengertian dan dukungan Anda, dan kami berharap dapat segera menyelesaikan masalah Anda!
中評
原文
After a pending order is triggered, it's often split into 3-5 transactions. When inquiring about MT5 disconnections, customer service replies consistently emphasize "network issues" rather than proactively checking server logs.
印尼
來自EBC的官方回復
原文
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