Why suspended my asj account?

Anyone know what's the problem? I no idea why customer service said my identity card use for multiple account? Since last week I still can withdraw, but now they suspended my asj acc🤔 in our conversation ms/Mr customer service said the name is (Chang Yee Ling) break asj rules, but they can't proof to me 🤷🏻‍♀️ and I can proof myself. So anyone here know what's the problem? 🤔🤔🤔