I couldn’t close the position due to failing to set the stop loss. Now the platform withheld fund compulsorily.-FOREX.com-Esposizione-WikiFX

Applicazione di richiesta di informazioni sulla regolamentazione dei broker globali

WikiFX

Ricerca broker

English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download

I couldn’t close the position due to failing to set the stop loss. Now the platform withheld fund compulsorily.

大H

6-10 anni

Non verificato

Esposizione

On April 20th, the price on crude oil was volatile, though I bought long successfully, the platform showed that the trading was unavailable. On 23rd, I received the email, being informed that the platform hadn’t reflected the negative price. Thus, $18820 was withheld compulsorily. Why should I bear the losses?

Originale

平台不能正常设止损，无法平仓，现在强制扣款

2020年4月20日，油价波动，买入油价多单成功后，平台显示无法交易，导致交易无法设止损和平仓，今天4月23日收到邮件，说是平台没有反映基础市场的负值价位，要按当日的收盘价来结算，强行了扣USD-18820，我账户保证金足够，平台原因不能正常交易，凭什么我负责亏损