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Sertipikado

Paglalahad

Nag-create ako ng account sa broker at nag-deposit ako. Sa simula, ang account ko ay fully verified. Pagkatapos, nag-trade ako at nakakuha ng profit. Pero, nang nag-submit ako ng withdrawal request, bigla nilang mark ang profile ko bilang unverified. Nag-complete ako ng Verification process ulit, pero rejected ang withdrawal ko. Nag-apply ako ng withdrawal ulit, at ngayon, mga 10 days na, pero pending pa rin ang request at walang payment na ginawa. Dati, ang account manager nila ay nakikipag-usap sa akin, pero ngayon, hindi rin siya nag-reply. Nag-try ako mag-contact sa kanila sa live chat nang maraming beses, pero walang proper response. Nag-reach out din ako sa support team nila, pero hindi rin sila nag-reply doon. Mayroon ako lahat ng required documents at proof. Ang sitwasyon ay very concerning, at parang intentionally delaying or avoiding ang withdrawal. Mag-advise ako sa iba na mag-ingat bago gumamit ng broker.

Orihinal

I created an account with this broker and made a deposit. Initially, my account was fully verified. After that, I started trading and earned some profit. However, when I submitted a withdrawal request, they suddenly marked my profile as unverified. I completed the verification process again, but they rejected my withdrawal. I applied for withdrawal once more, and now it has been around 10 days, yet the request is still pending with no payment made. Earlier, their account manager was in contact with me, but now she has also stopped responding. I have tried contacting them through live chat multiple times, but there is no proper response. I also reached out to their support team, but they are not replying there either. I have all the required documents and proof. This situation is very concerning, and it feels like they are intentionally delaying or avoiding the withdrawal.