My funds are struck in eurotrader a long time ago.

My funds are struck in eurotrader a long time ago i was trying to withdrawl but they cancel it again and again now contact on support they ask me to send my trc20 address i send it to who contact me but again not replying to me and my funds are still struck. In November 2025 i am unable to withdrawl and this is a very long time period. Also i am unable to login to dashboard. There is the screenshot of they contact me to release my funds but again not replying to me.