Dear Valued Client, Thank you for your feedback. We’re sorry to hear about your experience. We take your concerns very seriously. As a broker regulated in the UK, Australia, and the Cayman Islands, compliance has always been our top priority, and all operations are strictly conducted in accordance with the requirements of the relevant regulatory authorities. Regarding the “customer complaint” you mentioned, please be assured that our trading mechanism is entirely based on real-time financial market price movements. Market prices are influenced by a variety of factors, including macroeconomic conditions and geopolitical events, which are normal characteristics of financial trading. We would never intervene in trading results or affect client trading operations in any form. If you have specific concerns about any trades, please provide the relevant order details, and we will initiate an immediate investigation. For your situation, we will follow our compliance procedures to fully verify and address the matter, ensuring your legitimate rights are protected. We are committed to providing clients with a secure, fair, and transparent trading environment. Should you have any further questions or require additional communication, please feel free to contact us at any time, and we will be pleased to assist you.